Reference

Terms That Govern Your Account on cricks

Access to cricks and use of your account — including deposits via bKash, Nagad, or Rocket — is subject to these legal terms and depends on your local law and eligible region.

Account EligibilityWallet & Payment TermsJurisdiction ConditionsUser RightsContact & Disputes
cricks Terms That Govern Your Account on cricks
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

Team online

Email Support

Send legal queries, account disputes, or data requests to our support address. We aim to respond within two business days and will confirm receipt immediately.

Live Chat

For urgent account or eligibility questions, open the live chat from your account dashboard. Our team can escalate to the legal team directly from that channel.

Account Help Centre

The Help Centre in your account settings covers wallet verification steps, withdrawal holds, and how to submit a formal complaint if a dispute is not resolved at first contact.

HOW WE HANDLE YOUR DATA

Account Security and Your Rights

Data We Hold

We store the account details you provide at registration — name, contact, and your registered wallet number for bKash, Nagad, or Rocket. We do not hold your wallet PIN or full payment credentials at any point.

Cookie Use

We use session cookies to keep you logged in across your browser and to remember your device for returning access. You can manage cookie preferences from your browser settings at any time.

Data Retention

Account records are kept for the period required by applicable law. If you close your account, transaction history is retained for the legally required window before deletion is processed.

Requesting Changes

You can request a correction to your account data or ask what we hold by contacting support. Identity verification is required before we action any data change or deletion request.

Common Questions About cricks Legal Terms

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to wallet-based accounts in Bangladesh.

Access depends on your local law and whether your region is currently supported. Check the eligibility section during registration — we will confirm whether your location qualifies before you complete sign-up.

Your wallet number is recorded against your account for withdrawal matching. Your PIN is never transmitted to or stored by us — authentication happens entirely within your bKash or Nagad app.

Open a dispute through the Help Centre in your account settings or contact live chat. Provide the transaction reference and we will investigate within the timeframe stated in our complaints policy.

Yes. Submit a data access request via email support with your registered account details. We will verify your identity and respond with a summary of the data we hold within the legally required period.

The governing law is stated in the full terms document accessible from your account. Eligibility and enforcement also depend on the laws of your own jurisdiction, which these terms do not override.

We notify you through the contact method on your account before material changes take effect. The updated terms are also published here with a revision date so you can review what changed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.