Reference

How cricks Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account on cricks, how we use it, and what rights you have over it.

Account data protectedbKash, Nagad, Rocket wallet data handled securelyYour rights clearly statedNo data sold to third partiesContact us to request changes

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What We Collect and Why We Collect It

cricks Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with cricks, we collect the information you provide directly — your name, contact details, and the payment method you choose to use, whether that is bKash, Nagad, or Rocket. We also collect transactional data tied to deposits and withdrawals processed through

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those wallets, along with device identifiers and session logs that help us keep your account secure across phone and browser sessions. We do not collect more than we need. Payment data relating to bKash, Nagad, and Rocket is used solely to process your transactions and verify
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your identity in line with our account verification process — we do not store full wallet credentials on our servers. Usage data, such as pages visited and session duration, helps us understand how the platform is accessed on mobile and allows us to fix issues quickly.
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All data processing is subject to the jurisdiction in which you access cricks, and eligibility to hold an account depends on your local law and the regions we currently serve. If you access cricks from outside a supported region, we may not be able to apply
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the same data protections. We retain your data only as long as your account remains active or as required by applicable law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

We handle your account data with the same care we apply to every transaction on cricks — consistent, documented, and tied to a clear process you can act on. Here is how we approach the four areas that matter most to you as an account holder.

Account Security

Your account is protected with password hashing and session tokens. On mobile, each login generates a fresh session — so if you close your browser and return, you authenticate again before accessing wallet or transaction history.

Cookies and Tracking

We use cookies to keep your session active and remember your device preferences. We do not use third-party advertising cookies to track you outside the cricks platform. You can clear cookies via your mobile browser settings at any time.

Data Retention

We keep your account data while your account is active. If you close your account, we retain only what applicable law requires — typically transaction records tied to bKash, Nagad, or Rocket payments — and delete the rest on a…

Your Rights and Requests

You can request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to keep it.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is handled, want to update your account details, or need to make a formal data request, our support team can help. You can reach us through live chat inside the cricks platform, by email at our listed support address, or through the in-account help section on your mobile browser. We aim to respond to all data-related queries within a reasonable time — complex requests such as full data exports may take longer to process.

Team online

Live Chat

Open the chat widget inside your cricks account on mobile or browser. A support agent will pick up your privacy query and direct it to the right team.

Email Support

Send your data request or privacy question to our support email address listed in the account help section. Include your registered contact detail so we can verify your identity.

In-Account Help

Go to the help section inside your cricks account from any mobile browser, tap the privacy or account category, and submit your query directly from there.

Common Questions About Your Privacy on cricks

These are the questions we hear most often about data, account privacy, and how to exercise your rights on cricks. Availability of certain account features depends on your local law and eligible regions.

We collect the details you enter during account creation — name, contact information, and your chosen payment method such as bKash, Nagad, or Rocket — plus session and device data generated when you use the platform.

We do not sell your data. We share it only with service providers who process payments (such as bKash, Nagad, Rocket gateways) or with authorities where required by law in your jurisdiction.

Transaction references and amounts are stored to maintain your account wallet history. We do not store your full mobile wallet credentials or PIN — those stay within the respective payment provider's own system.

Yes. You can submit a deletion request through live chat or support email. We will remove data that we are not legally required to keep, and confirm once the process is complete.

Send a data access request via the support email listed in your account settings. Include your registered contact detail so we can verify your identity before releasing the report.

We use session cookies to keep you logged in and remember your device preferences. You can clear or block cookies through your mobile browser settings — doing so may log you out of your current session.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoAbout Us

How cricks Handles Your Personal Information

Security, Cookies, Retention and Your Rights

How to Reach Us About Your Data

Live Chat

Email Support

In-Account Help

Common Questions About Your Privacy on cricks

01 What personal data does cricks collect when I open an account?

02 Does cricks share my data with third parties?

03 How is my bKash, Nagad, or Rocket payment data stored?

04 Can I ask cricks to delete my account data?

05 How do I get a copy of the data cricks holds on me?

06 Does cricks use cookies, and can I turn them off?

Privacy Policy

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