Reference

Terms That Govern Your cricks Account

These terms set out what you agree to when you open and use a cricks account — covering deposits via bKash, Nagad and Rocket, how we handle your wallet, and what happens if something goes wrong.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessDisputes handled fairly
cricks Terms That Govern Your cricks Account
CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about your account or a wallet transaction, our support team is the right first stop. We handle terms-related queries through live chat, email and our help form — pick whichever suits your device.

Team online

Live Chat

Open the chat icon from any page on cricks. Fastest path for urgent account or transaction questions tied to these terms.

Email Support

Write to our support address for detailed terms queries or formal dispute notices. We respond to every message in the order received.

Help Form

Submit a structured request through the help form in your account dashboard. Attach any relevant transaction reference for faster handling.

HOW WE OPERATE

How cricks Handles Your Account Data

We hold your account data only as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccuracies, or close your account through the settings page. Security on your account uses OTP verification tied to your registered mobile number — the same number linked to your bKash, Nagad or Rocket wallet.

Data Retention

We keep account records for the period required under applicable law. Once that period ends, data is deleted or anonymised on a rolling schedule.

Account Security

Every login triggers an OTP to your registered mobile. If you suspect unauthorised access, contact support immediately to freeze the account.

Your Rights

You can request access to your data, ask for corrections, or close your account at any time via account settings or by contacting support directly.

Terms Updates

Material changes to these terms are notified through your account before they take effect. Continuing to use cricks after that notice means you accept the update.

Common Questions About These Terms

Quick answers to what people ask most about the cricks terms — eligibility, wallet rules, disputes and account rights.

Eligibility depends on your local law and region. It is your responsibility to confirm that accessing cricks is permitted where you are before creating an account.

Raise the dispute with our support team within 30 days of the transaction date. Include the transaction reference from your bKash or Nagad app to speed up the review.

No. We notify you through your registered account before any material change takes effect. Minor clarifications may be updated without notice, but anything that affects your rights gets advance notice.

Submit a data access request through the help form in your account dashboard or email our support team directly. We will respond within the timeframe required by applicable law.

If we identify a potential eligibility or security issue, we may suspend your account while we review it. We will contact you through your registered details to explain the next steps.

No clause in these terms overrides a mandatory right you hold under applicable local law. Where there is a conflict, the local rule takes precedence over our terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.